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A gamified experience for whiskey lovers

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Project summary

Chivas Regal, established in 1801, is a renowned Scotch whisky brand known for its smooth, rich, and sophisticated blends. They were looking to create a digital experience to capture the attention of customers and generate brand loyalty.

IndustryBeverage
Scope
Discovery
UX/UI Design
Architecture
Development
DevOps
Key Features
Web Desktop Interface
API Services
AWS
IT Monitoring Services

The Challenge: Engaging Audiences with Whisky Education

The challenge was in presenting educational information about different whisky blends in a way that would capture and maintain the audience's attention. Traditional methods often failed to engage, leading to a static and uninspiring learning experience. The key was to find an approach that not only informed but also excited and motivated the audience, transforming what could have been a mundane lesson into a memorable experience.

We created The Chivas Experience with the goal of continuing to transform the world of whisky, adding value through experiences and technological innovation. The platform allows users to explore the history of Chivas according to their tastes and preferences, either privately or shared with friends.

Adriel LabbéMarketing Director at Pernod Ricard

Results

The app exceeded expectations, driving high levels of user engagement and retention. Users were not only drawn in by the fun and interactive experience but also showed a deepened interest in whisky blends. The gamified approach led to a significant increase in learning outcomes, with many users eagerly working towards becoming 'Master Blenders,' resulting in a community that was both educated and highly engaged.

Global Sales Growth+17%
Regional Sales Position2nd
Latin American Growth+34%
Chivas Brothers' FY23 performance review
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